Privacy Policy

1. Introduction

Konye Consultants ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website konyeconsultants.com, use our AI-powered business analysis tools, interact with our chatbot, or engage with our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Forms: Name, email address, phone number, company name, and message content
• AI Profile Generator: Business name, website URL, industry, business challenges, goals, and other business-related information
• Consultation Booking: Name, email, phone number, preferred date/time, and consultation details
• AI Chatbot: Conversation messages, business information, and any data you choose to share during the chat

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and navigation paths
• Device Information: Browser type, operating system, device type, and screen resolution
• IP Address: Your internet protocol address for analytics and security purposes
• Cookies: Small data files stored on your device (see Section 6 for details)
• Chat Session Data: Unique visitor ID, conversation thread ID, timestamps, and chat history

2.3 Information from Third Parties

• Website Scraping: When you provide your website URL, we automatically extract publicly available information from your website to enhance our AI-generated business analysis
• AI Processing: We use OpenAI's services to generate business profiles and power our chatbot. OpenAI processes your data according to their privacy policy

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide AI-powered business analysis, chatbot assistance, and consultation services
• Communication: To respond to your inquiries, send consultation confirmations, and provide customer support
• AI Profile Generation: To analyze your business and generate personalized insights and recommendations
• Lead Qualification: To assess your business needs and determine appropriate solutions
• Analytics: To understand how our services are used and improve user experience
• Marketing: To send relevant information about our services (only with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms
• Security: To detect, prevent, and address fraud, security issues, or technical problems

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• OpenAI: For AI-powered business analysis and chatbot functionality
• MongoDB Atlas: For secure data storage
• Railway/Netlify: For hosting and infrastructure
• Email Services: For sending notifications and communications

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Conversations: Chat conversations are stored for 90 days after the last message
• AI Profiles: Generated business profiles are stored indefinitely unless you request deletion
• Contact Forms: Inquiry data is retained for 24 months for business purposes
• Client Records: If you become a client, records are retained per legal and business requirements

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and chatbot sessions
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and chat history

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@konyeconsultants.com

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• HTTPS encryption for all data transmission
• Secure database storage with MongoDB Atlas
• JWT-based authentication for admin access
• Regular security audits and updates
• Access controls and employee training

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Specific Rights for EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

You also have the right to lodge a complaint with your local data protection authority.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights